FAQ

We recommend referring to our size chart for accurate measurements and guidance on selecting the right size. If you're still unsure, feel free to reach out to our Customer Care team for personalized assistance.

We're committed to sustainability and environmental responsibility. Our swimsuits are made from high-quality, eco-friendly materials, including recycled fabrics and sustainable production practices. For more information about our sustainability efforts, please visit our Sustainability page.

Please allow up to 2 hours to receive a confirmation email in your registered inbox. If you do not receive a confirmation email within this time frame, email contact@serenityswimwear.shop.

If you're encountering difficulties placing your order, it's likely due to a credit card issue or a problem with the billing or shipping address you've provided. To resolve this, first try double-checking and reformatting the names and addresses in your billing and shipping information. Additionally, consider trying to place your order using a different browser or opting for an alternative payment method like PayPal.

If the error persists despite these steps, please don't hesitate to reach out to our Customer Care team for further assistance. We're here to help troubleshoot any issues you may be experiencing and ensure a smooth ordering process for you.

To prolong the life of your swimsuit, we recommend hand washing in cold water with a mild detergent and laying flat to dry. Avoid wringing or twisting the fabric and never use bleach or harsh chemicals. For more detailed care instructions, please refer to the care label inside your swimsuit.

Orders are typically processed and shipped within 1-2 business days. Once shipped, delivery times vary depending on your location and the shipping method selected at checkout. You can track the status of your order using the tracking number provided in your shipping confirmation email.

At this time, we only offer shipping within the United States. We apologize for any inconvenience this may cause. However, we're continuously exploring opportunities to expand our shipping options in the future.

Once an order has been placed, it cannot be cancelled or modified. However, if you need to make changes to your order, please contact our Customer Care team as soon as possible, and we'll do our best to accommodate your request.

Our Customer Care team is here to assist you with any questions or concerns. You can reach us via email at support@serenityswimwear.shop.

Yes, we offer a hassle-free return and exchange policy. If you're not completely satisfied with your purchase, you may return unworn, unwashed, and undamaged items within 7 days for a full refund or exchange. Please refer to our Return Policy for more information.